Description
Objectives:
1. Understand and appreciate the different conflict management styles
2. Learn the process of win-win conflict resolution as an approach to conflict management
3. Describe five skills for conflict management
4. Gain exposure to the communication skills that assist us to be collaborative in managing conflict;
5. Increase awareness of strengths and challenges in dealing effectively with conflict in your life.
Description:
Workplace conflict, though fairly common, is an uncomfortable situation that can quickly escalate to a major problem if left unaddressed. In the dynamic landscape of today’s workplace, conflict is inevitable. How team members and organizations handle and resolve conflicts can significantly impact their success. However, the use of appropriate strategies to address issues can keep our differences from getting out of hand. In this 3 part webinar, you will be exposed to concepts and skills that will help to manage workplace conflicts more successfully. These sessions will explore the origins of your understanding of conflict and assist you in learning “hands-on” tools to help navigate conflict in everyday life.
Who Should Attend?
• All Healthcare Personnel in all Settings
• All Educators and Managers
Stacey Holloway, BScN
As the Senior Consultant and Principal at Holloway Group, Stacey Holloway helps organizations and the people within them bring about and navigate change. She is a skilled interventionist in the fields of Human Relations and Organizational Development. Stacey focuses her talents and energy on organizational development – particularly, change education, change strategy consulting, and change leadership development. A graduate of UBC and Senior Trainer at the BC Justice Institute in the Centre for Conflict Resolution, she is an in-demand speaker. Stacey has conducted seminars for thousands across Canada and the United States. Her active, participatory seminars are charged with energy, humour, and creativity.
